Who do I contact about a waste collection problem in Réunion Island?

The inter-municipal authority for your area: CINOR in the north, CIREST in the east, TCO in the west, CIVIS in the south, CASUD in the south-east. They manage collection, waste centres and bulky waste.

Does Kartié forward my reports to the town hall?

No, not automatically for now. The statuses shown in the app are observed by residents, with photo evidence. We never write "forwarded to the local authority" while no town actually receives the reports.

What should I do in case of immediate danger?

Do not use an app. Call the emergency services: 18 or 112 for the fire service, 17 for the gendarmerie. A downed cable, a tree across the road or a major leak are emergencies.

2026-08-04

The 24 towns of Réunion Island: where to report what

In Réunion Island, responsibility depends on the type of problem. The town council handles municipal roads, street lighting, urban cleanliness and stray animals. The inter-municipal authority (CINOR, CIREST, CIVIS, TCO, CASUD) handles waste collection and often water and sanitation. The Department handles departmental roads, the Region national roads. Identifying the right contact is the first reflex that saves weeks.

The reflex that saves weeks

The number one cause of unanswered reports is not indifference: it is the wrong recipient. A request sent to the wrong level gets lost or forwarded, and the clock restarts.

Who does what

The town council — municipal roads, street lighting, street cleanliness, street furniture, stray animals, obstructive parking, dangerous derelict buildings.

The inter-municipal authority — waste collection and treatment, waste centres, bulky waste, and depending on the area drinking water and sanitation.

The Departmental Council — departmental roads (RD) and their verges.

The Réunion Region — national roads (RN), including the coastal road and dual carriageways.

The fire service and gendarmerie — anything involving immediate danger: a downed cable, a tree across the road, a major leak, an accident.

The five inter-municipalities

CINOR (north) — Saint-Denis, Sainte-Marie, Sainte-Suzanne.

CIREST (east) — Saint-André, Bras-Panon, Saint-Benoît, La Plaine-des-Palmistes, Sainte-Rose, Salazie.

TCO (west) — Le Port, La Possession, Saint-Paul, Trois-Bassins, Saint-Leu.

CIVIS (south) — Saint-Louis, Saint-Pierre, L'Étang-Salé, Les Avirons, Cilaos, Petite-Île.

CASUD (south-east) — Le Tampon, Saint-Joseph, Saint-Philippe, Entre-Deux.

The case of the Highlands

Cilaos, Salazie, Entre-Deux, La Plaine-des-Palmistes: in the cirques and the Highlands, response times are structurally longer. Access is difficult, teams are smaller, and a landslide can absorb every available resource for days.

That is not an excuse, it is a fact to factor in: a dated, confirmed report has all the more value there because it documents a situation that persists.

What Kartié adds

Kartié does not replace these contacts and does not automatically forward your reports to services — we say so nowhere, because it would be untrue while no agreement exists.

What the app adds is something else: visibility and a record. A problem reported on Kartié is dated, located, illustrated and confirmable by other residents. When you then write to your town hall, you no longer say "there is a hole in my street": you say "this hole has been reported since 12 March, fourteen residents have confirmed it, here is the photo".

That is a difference in kind.

Who do I contact about a waste collection problem in Réunion Island?: The inter-municipal authority for your area: CINOR in the north, CIREST in the east, TCO in the west, CIVIS in the south, CASUD in the south-east. They manage collection, waste centres and bulky waste.
Does Kartié forward my reports to the town hall?: No, not automatically for now. The statuses shown in the app are observed by residents, with photo evidence. We never write "forwarded to the local authority" while no town actually receives the reports.
What should I do in case of immediate danger?: Do not use an app. Call the emergency services: 18 or 112 for the fire service, 17 for the gendarmerie. A downed cable, a tree across the road or a major leak are emergencies.